Technology Applications Support Associate (P2)

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Technology Applications Support Associate (P2)

  • Post Date:July 15, 2022
  • Views 54
0 Applications
  • Career Level Others
    Experience 3 Years
    Gender Both
  • Industry Computer and Technology
    Qualification Associate Degree
    Salary Up to $78,000/ year
  • Number of Opportunities 1
    Vacancy Number LEADA004955
    Location Fairfield, Town of, CT 06825, USA
Job Description

Staff whose work requires or potentially could require any in-person interaction with Save the Children colleagues, partners, or beneficiaries must be fully vaccinated against COVID-19 unless otherwise required by law. Save the Children complies with federal, state, and local laws with regard to accommodations related to this policy.

Summary

The Associate, Application Support & Operations is part of a dynamic team responsible for supporting Save the Children’s portfolio of technology applications and managing system operations. As part of this team, you will be responsible for monitoring systems, running system operations, and supporting customers for enterprise applications.

What You’ll Be Doing (Essential Duties)

 Customer Application Support for global user base (40%):

  •  Serve as subject matter resource on application supported and business use of systems to triage reported issues and requests,
  •  Troubleshoot issues for root cause identification,
  •  Recreate and validate reported cases,
  •  Partner with software vendors to identify root cause of reported issues and resolutions required and IT colleagues and vendors to deliver systematic and process based solutions
  •  Assist customers on SharePoint page modifications,
  •  Document solutions and changes to resolve system issues,
  •  Update service tickets and keeping customers updated on open cases until resolution.





Operations (30%)

  •  Setup and monitor system operational jobs that run 24/7. Review logs to ensure jobs run to completion and/or troubleshoot and reschedule when jobs fail.
  •  Perform operational configuration changes within applications.
  •  Run/Produce/Deliver system outputs (i.e. Reports, files, etc.) to customers and vendors.
  • Perform maintenance and reviews of files and processes for accuracy.
  •  Management and maintenance of Operations schedules, logs, and files on system applications.
  •  Maintain system and operational documentation to support application operations.

Project Participation & Support (15%)

  • Participate in and implements critical system upgrades and testing critical processes.
  •  Participate in change control processes to ensure new functionality and jobs moved to production are supported.
  •  Support rollout of systems enhancements and upgrades.

Manage and maintain Application Security and Monitoring (15%):

  •  Develop and manage security groups within enterprise applications. Work in partnership with system owners and SMEs with ensuring security profiles align with business functions.
  •  Support staff with password management and security access groups.
  •  Perform cyclical review of Security IDs/Security Groups.
  • Part of a rotation who monitors availability and performance of mission critical applications 24/7 through system monitoring applications/tools.
  •  Perform triage and initiate support protocols to other on-call staff or vendors for critical issues.
  •  Manage communications to key stakeholders when alerts arise.
  •  Setup and maintain monitoring scripts and parameters of monitoring software.




Required Qualifications

  •  Minimum of a High School Diploma or equivalent, plus at least 3 years of relevant experience
  • Demonstrated analytical and organizational skills, ability to multitask, organize workloads and assignments, and time management skills
  • Demonstrated customer service skills, problem solving skills, and proven ability to adjust to changing priorities quickly
  • Proven comfort presenting/training to both technical and non-technical colleagues.
  • Professional proficiency in MS Office suite and hands-on experience and knowledge of various reporting and query tools
  • Professional proficiency in spoken and written English
  • Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
  • Willingness and ability to participate in an on-call rotation schedule for system down issues and occasional after-hours responsibilities
  • Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging

 




 

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

Geo 1- NY Metro, DC, and other locations with labor costs significantly above national average: Up to $78,000/ year

Why you should join the Save the Children Team…  

Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more. 

Click here to learn more about how Save the Children US will invest in YOU!

 

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