Technician – IT Help desk

Application deadline date has been passed for this Job.

Technician – IT Help desk

  • Post Date:October 25, 2022
  • Views 68
0 Applications
  • Career Level Officer
    Experience Less than 1 Year
    Gender Both
  • Industry Computer and Technology
    Qualification Bachelor Degree
    Salary As per Organization Salary Scale
  • Number of Opportunities 2
    Vacancy Number MTNA-HR-25-OCT-22
    Location Kabul
Job Description

About MTN Afghanistan:

MTN Afghanistan is the subsidiary company of MTN Group operating in 22 countries with a subscriber base of over 260 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

 

 

 

 




 

 

 

 

 

Job Summary:

• This mission is to provide operational and hands-on support to IS systems and services, including users, applications, software and hardware to all MTNA staff.

Duties & Responsibilities:

• Direct interface between IS and end users through telephonic, Remedy Kbox or hands-on systems faults resolution throughout the organization

• Log all reported faults into service management application i.e. Remedy Kbox

• Attempt online resolution of reported faults and log incidents for further action to the concern department in IT

• Responsible for user actions creation on the active directory and email set-up on for all MTNA staff

• Initiate and maintain a unique communication strategy with end-users on a variety of IS related issues including developments in applications, systems, security, and expected downtimes.

 




 

 

 

 

 

 

 

• Respond to all trouble calls and raise tickets where appropriate.• Perform hands-on faults resolution activities on user hardware and software, as well as installation and configuration requests to customer satisfaction base on SLA’s• Work proactively and reactively to meet customer expectations and resolve all reported faults within specified time.

• Report on activities of the support unit on a periodic basis

• Assist in promoting the goodwill of the IS Service department by offering quality customer service to end-users.

• Perform the incidence escalation process in compliance with laid down policies and procedures.

• Receive and log hardware and software requests by users

• Recording all inventories for the stock and getting user clearance to hand over the relevant IT equipment.

Job Requirement:

Education:

• First degree in any discipline preferably computer science.

• MCSE, A+, MCITP etc.

Experience:

At least 1 year experience in IS service / help desk service delivery, including hands-on technical service provision

Training: 

• Effective customer service

• Effective communication skills

• Service Management software

• IT Service Management disciplines

• User applications

Knowledge:

• Windows Systems (MS Office)

• Application systems (Citrix, Financial Systems, Billing systems etc)

• IT Infrastructure

• Troubleshooting network devises hardware and software.

 

 




 

 

 

 

 

 

 

Job Location:

Afghanistan, Kabul

Submission Guideline:

Interested Afghan Nationals can send their applications and CVs (with two valid references) before Nov 15, 2022 to [email protected]

Please mention the name of the position you are applying in your e-mail subject line.

Applications received after the deadline and those which do not meet the requirements mentioned above, will not be considered.

Only short-listed candidates will be contacted for the interview(s).

Submission Email:

  [email protected]



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