Receptionist, Consulting Clinic

Job Summary:

Provides reception services for the unit, which includes communicating messages to supervisors/ physicians, other staff of unit and also performs the clerical functions including registration and explanation of disclaimer form to the patient as per established unit, policies and protocols.

Duties & Responsibilities:

The ideal candidate would be able to:

Communication:

• Answers phone calls promptly at the reception, and respond appropriately and deliver messages as required.
• Communicates message promptly and accurately to concerned physicians/nurses in order to help in the maintenance of the smooth organization of patient care.
• Utilize communication device e.g. telephone, computer etc. correctly and ensures that these are used for official purpose only.
• Notifies any unusual observations in the unit to the team leader, and safety and security department management.
• Responsible for counter station management
• Controls crowds and maintain a counter free of noise.
• Ensure availability of all forms/ slips at the counter to be used by Unit Receptionist that need for the medical record file.

Operational Management:

• Maintains predetermined levels of stationary and replenish stock as required.
• Coordinate with all the other department of FMIC (Lab, Radiology, pharmacy and inpatient) for any query or issue.
• Notifies PBSD, Admission Office, pharmacy, diet Office and Housekeeping Department of patient discharges and or, transfers within or outside the unit for necessary arrangements to be made.
• Provides appropriate direction to patient and visitors while answering their queries.
• Maintains and update online charging of defined unit-based items and ECG on a personal computer.
• Coordinates with nursing section and medical record for an appointment on the computer.
• Enter charges for a specific procedure in the computer or in the special procedure slip. (if required)
• Handle patient complaints and provides follow up to the service coordinator. ​

Job Requirement:

• High school diploma/ certificate from MoE and diploma in Business Administration is an added plus.
• Professional written and verbal communication skills in Pashto, Dari and also a good level of English.
• Excellent customer service skills.

• Multitasking and prioritizing.
• Familiarity with Microsoft Office.
• Good problem-solving.
• Able to work under pressure.
• Detailed oriented and good calculation skills.

Job Location:

Afghanistan, Kabul

Submission Guideline:

Please send your resume at [email protected] and mark the subject with the position applied for. Only short-listed candidates will be notified.