Complaints and Accountability/ PSEA Focal Point

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Complaints and Accountability/ PSEA Focal Point

  • Post Date:September 13, 2022
  • Views 67
0 Applications
  • Career Level Manager
    Experience 5 Years
    Gender Both
  • Industry Entertainment
    Qualification Bachelor Degree
    Salary As per Organization Salary Scale
  • Number of Opportunities 1
    Vacancy Number 028-STARS-CPO22
    Location Ghazni
Job Description

About Skills Training And Rehabilitation Society:

Skills Training and Rehabilitation Society (STARS) female-headed organization was established by a group of intellectual Afghan thoughtful about their country in 1997 to offer extended to the needy country people, particularly women and children. STARS is registered with the Ministries of Economy, MAIL, and MOLSAMD and close coordination and project agreement under the ministry of Women Affairs, Public Health, Agriculture, Rural Rehabilitation Development and some government provincial departments. STARS is the member of Agency Coordinating Body for Afghan Relief (ACBAR), Afghan Women Network (AWN), civil society Empowerment Network (CEN) at the national level.

STARS is the only female organization focusing on Disaster Risk Reduction (DRR) and is a member of Asian Disaster Risk Reduction and Response Network (ADRRN) since 2006. In addition, STARS is the co-chair of the National Action Coordination Group (NAGC) in Afghanistan since 2011. STARS attended many South Asia Initiative to End Violence against Children (SAIEVAC) meetings which are Apex body of SAARC, STARS has close coordination with Ministry of Labor and Social Affairs and one of the active members of Child Protection Action Network (CPAN) in Afghanistan at the national level.

Job Description:

About PSEA

Protection from Sexual Exploitation and Abuse (PSEA) is not exclusive to adults it includes children as well. The protection from sexual exploitation and abuse of children is dealt with under our Child Safeguarding policy. This policy is specifically concerned with the Protection from Sexual Exploitation and Abuse (PSEA) of adultsThis includes direct or indirect beneficiaries of our programming and adults in the wider communities in which we work.


(Standard text when role may be required to offer support in a humanitarian response situation) In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly. KEY AREAS OF ACCOUNTABILITY :

This post will be a full-time position to support the Emergency response project implementation

•    The post holder is responsible to ensure complaint receives at the file level and accountability  in line with the STARS standards  guidelines

•    The post holder is responsible for reporting the assessment (PDM) after every response or distribution

•     Managing the Humanitarian response project data from all the operation areas

•    Providing technical support to the project team at the field level

•    Lead/support conducting regular surveys as per project requirements and documenting results/findings.

•    Verifying baseline and pre-project information

•    Coordinate with the provincial team and project staff and document lessons learned and findings

•    Ensure the maintenance of both qualitative and quantitative data

•    Mobilizing and making communities aware of project objectives, outputs, and activities, and STARS systems

BEHAVIOURS (Values in Practice)


•    holds self-accountable for making decisions, managing resources efficiently, achieving and role modeling STARS values

•    holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved.







•    sets ambitious and challenging goals for themselves and their team, takes responsibility for their personal development, and encourages their team to do the same

•    widely shares their vision for STARS , engages and motivates others

•    future-orientated, thinks strategically and on a global scale.


•    builds and maintains effective relationships, with their team, colleagues, Members, and external partners and supporters

•    values diversity, sees it as a source of competitive strength

•    approachable, good listener, easy to talk to.


•    develops and encourages new and innovative solutions

•    willing to take disciplined risks.


• Honesty encourages openness and transparency; demonstrates the highest levels of integrity.

Coach, Assistant, mentor and supervise the field staff

Perform another task-related assignment proposed by his/her supervisors

Job Requirements:

  • Excellent computer skills are required (particularly Microsoft Excel, Access, and Word);
  • At least five years of experience working in gender, PSEA, or other relevant experience.
  • Strong report writing skills required;
  • Ability to work independently, think analytically, and take initiative in solving problems;
  • Ability to communicate technical issues effectively;
  • Experience in conducting assessments;
  • Desirable – Working with highly vulnerable and displaced people would be added advantage;
  • Good verbal communication skills in local languages and working knowledge of English;
  • Most importantly, commitment to STARS values and principles;
  • A strong team player with excellent interpersonal skills and the ability to work with groups of diverse backgrounds.

Submission Guideline:

interested candidates can submit their application including CV and Cover letter via email to [email protected] by stating The position title and Vacancy Number on the subject line of the email otherwise it will not be considered.

Only shortlisted applicants will be called for the written test.

Submission Email: